5 Best Product Feedback Management Systems (Updated 2022)

Most Features

  • One of the first Product Feedback Management software companies out there
  • Great for any size business from startups to agencies

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Best Value

  • They have a free plan
  • Great for companies that don’t need all the features that UserVoice has

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Product Feedback Management software allows companies to collect and manage user feedback. Feedback is vital for companies to be able to grow and scale effectively, so making sure you have the best software is important.

Today we look at each of the top providers and see which ones are the best.

Table of Contents

product feedback management software which is best

This type of software is great for any company looking to improve their service or software.

What Does Feedback Product Feedback Management Software Mean?

Customer Feedback Management Software allows you to gather feedback from customers and users to find out what they would like improved about your system or service. The systems vary in features, but all have some way of collecting feedback from their users easily and visibly.

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Top Feedback Management Companies

Here are the top product feedback management companies.  

UserVoice – Read our review + promo code
Canny – Read our review + promo code
Pendo.io – Read our review
Upvoty – Read our review

Comparison of the Best Software Systems

Product Feedback Management Overview
Service Name
UserVoice

Canny.io

Pendo.io

Upvoty

Qualaroo
Editor’s NotesUserVoice has the most features out of all the Customer Feedback Management Software options.Canny has the best value. The free plan is great. Pendo.io has the nicest-looking design. Upvoty is the simplest of all the software, which can be a good thing but bad if you want to expand features in the future. Qualaroo allows you to collect feedback on Android and Apple phones.
Monthly billing/tiers$799 / $1499$0 / $400N/A$15 / $75$80 / $320
Current Discounts20% Off First Month Using This Link30% Off First Month With Code THONESTN/A25% Off First Month Using This LinkN/A

Product Feedback Software 101 [Video]

https://youtu.be/KIYMxfLJtUo

How to Choose a Product Feedback Management Software

There are a lot of things you need to think of when considering Customer Feedback Management Tools. You need to figure out what you are looking for from them. Do you want to collect feedback? Do you also want to be able to reply and send the feedback to your team? Are you looking for the best price or most features?


Why do you need the feedback?

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Communication

  • Do you need to be able to reply to customers?
  • Are you looking to send feedback to your team?
  • Do you want to integrate it with Slack, Trello, and more?


Cost

  • How much do you want to spend?
  • How many users will be providing feedback? Is it better to pay per user or for the feature?
  • How much value will the feedback add to your business?

What Do These Systems Cost? Detailed Pricing Comparison

Plans start at free and go all the way up to $1000/month. If you are gathering a lot of feedback, you normally pay around $400/month.

Here is a breakdown of each of the best software plans and features:

Product Feedback Management Software
Tier 1
Service Name
UserVoice

Canny.io

Pendo.io

Upvoty

Qualaroo
Plan NameEssentialsFreeFreePowerEssentials
Monthly Plan Cost$799$0 $0$15$80
Features IncludedIncludes:
Up to 200 unique end users providing feedback
blue check Capture and log feedback on behalf of your customer
Provide updates to the internal team on feedback
blue check Analyze your feedback performance with built-in reports and metrics
Includes:
Status updates, user profiles, single sign-on, admin reports, user reports, vote-on-behalf, tags, customization, admin badges, subdomain, widget, categories, ETAs, post owners

1 Integration

1 Roadmap

Includes:
1 Web app key

 1 Mobile app key (for iOS, Android)

 Up to 1,000 monthly active users

 Unlimited feature and page tagging

 Use of In-app guides
Includes:
1 board
150 tracked users*
Product roadmap
Widgets
Custom domain
Internal comments
Dark mode
Tags
Post owners
3 team members
Includes:
Collect user experience insights on your website with basic branding & features.

Question Types: Basic

Domains: 1
Email

Notifications: Yes

Product Feedback Management Software
Tier 2
Service Name
UserVoice

Canny.io

Pendo.io

Upvoty

Qualaroo
Plan NameProGrowthTeamSuper PowerPremium
Monthly Plan Cost$999$400 N/A$39$160
Features IncludedIncludes:
Up to 1000 unique end users providing feedback
blue check Everything in Essentials Plus:
blue check Web-portal and in-app widget for direct customer feedback collection
blue check Public status updates to keep customers informed and metrics
Includes:
Status updates, user profiles, single sign-on, admin reports, user reports, vote-on-behalf, tags, customization, admin badges, subdomain, widget, categories, ETAs, post owners

Unlimited Integration

Unlimited Roadmaps

Includes:
Everything in Free plus:

 Single app key for web or mobile

 Customizable monthly active users

 Analytics

 In-app guides

 API access

Includes:
5 boards
1,500 tracked users*
Product roadmap
Widgets
Custom domain
Internal comments
Dark mode
Tags
Post owners
10 team members
Zapier integration
Intercom integration
Slack integration
Changelog

Includes:
Collect user experience insights on your website with basic branding & features.

Question Types: Advanced

Domains: 2

Email Notifications: Yes

Is Product Feedback Management Software Worth the Money?

It’s worth the money if you are looking to gather feedback from a lot of customers in a streamlined and and can implement the feedback once you collect it.

You will save a lot of money and time by not having to worry about calling up customers or emailing them to collect feedback.

However, if you are a small startup with only a few customers, it is probably better to be more personal with your customers and connect with them face to face or on a phone call.


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Pros: Here’s what I like about Feedback Management Software

  • Saves time — You can save time by adding the widget to your website and forgetting about it. Customers will automatically be encouraged to leave feedback, and you will only get notified when you receive feedback.
  • Helps Reduce Churn — You better understand the customers’ concerns and can fix issues as they arise. A lot of customers won’t give you feedback without being encouraged.
  • Helps scale — You can scale the company up a lot easier when you know what features customers want. With the upvote and downvote feature, you can see exactly what all the customers want.

Cons: Here are the only things I don’t like about Feedback Management Software

  • You can get flooded with customer feedback – You can get a lot of feedback all at once and if you do not fix the concerns, it can make customers unhappy.
  • Price: It can be an expensive ongoing cost, so you need to ensure you fully utilize all the features and choose the correct software and plan.
Thumbs Down

What is the Best Product Feedback Management Software?

Our top choice is Canny! It has the greatest number of features for the best value, allowing you to collect and manage feedback easily. I also love that they have a free plan.

Product Feedback Management Software Feedback & Tips

If you want more advice and tips, please follow us on Twitter and Slack.

When making a choice, make sure you think through the process thoroughly before deciding. Once you settle on an option, it won’t be easy to switch.


Frequently Asked Questions

What does product feedback management software mean?

Also called Enterprise Feedback Management Software, these tools allow companies and non-profits to collect and manage feedback.

Does anyone offer a trial?

Yes, UserVoice has a 21-day free trial, and many other companies have free plans so you can test it out.

What do these tools cost?

Costs range from $0/month to $1499/month.

Can I get a refund for unused time?

No, you are unable to get a refund if you do not use the software.

Is there a contract?

None of the software we reviewed has a contract. I would not suggest going with any company that has a contract.


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