My Honest Review of Pendo (2022)

Table of Contents

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Pendo Overview

Pendo is a well known product feedback management software tool that allows you to collect, manage and analyze customer feedback. They have a ton of features, well established and have reasonable pricing.

How does Pendo and product feedback management software work?

Pendo allows you to collect and analyze users feedback. You can install a widget on your website and have users tell you what they would like to see changed or updated. Once you have collect the feedback, Pendo gives you easy ways to manage and view the feedback.

READWhat does Product Feedback Management Software mean?

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Who is Pendo good for?

Pendo is used by industries and companies all across the globe. You could be a tech company, crypto startup or a retail website and Pendo would be a great addition. Here are some industries that use Pendo:

Who uses Pendo?

Companies use Pendo all around the world. Here are a few of the top ones:

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What does Pendo cost? (Pendo Pricing)

Pendo has a free plan that is perfect for startups and companies that don’t have a ton of traffic. It allows you to have up to 1000 active users. Their Team and Pro plans cost $1000/month and more. You need to contact them to get custom pricing. However, the free plan is great to start with.

The other benefits of the Team and Pro plans is that you get API access and analytics so that you can manage the feedback. The downside is that even with the Pro plan you only get one integration, meaning you have to choose between Slack, Trello, G-Suite or another platform. The Enterprise Plan allows up to 3 Integrations but costs significantly more.

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Pendo Review 

We love that they have so many features and integrations. This is definitely one of the top contenders on the market. However, the cost is quite a bit more compared to Canny or Uservoice, so it depends on your budget. If you can afford it though they are a great option. Products like their NPS and User Onboarding makes them a one-stop-shop.

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I would suggest trying out their free plan, since they don’t have a free trial and if you like it, consider upgrading.


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Let’s look at all the pros and cons of using Pendo:

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Pros: Here’s what I like about Pendo

  • They have a free plan
  • They integrate with all the major platforms, Slack, Trello, Salesforce, Jira, etc
  • They have a ton of products and features
  • They are easy to install

Cons: Here are the things I don’t like about Pendo

  • Their paid plans are significantly more expensive then the other options
  • They don’t have a free trial on their paid plans
  • They have a lot of features and if you’re looking to simply collect feedback, it may be better to go with Canny or another simpler option
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Pendo Video Review and Walk Through

In the video below, I will give my walk-through of the system.

https://youtu.be/KIYMxfLJtUo

Pendo Promo Code

If you want to try Pendo, use our exclusive coupon to get a 10% discount by using the code THONEST at checkout.

Alternatives to Pendo

If you’re looking for more options, we’ve reviewed the top alternatives to Pendo:

Canny – Read our review + promo code
Uservoice – Read our review
Upvoty – Read our review

Also, check out our What does Product Feedback Management Software mean? which breaks down each of these services and our top 2 picks.

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Frequently Asked Questions

What is Product Feedback Management Software?

Product Feedback Management Software allows you to collect and manage customer feedback efficiently. Once you collect the feedback, you can easily organize it and know what should be improved on fixed on your platform.

How much is Pendo?

Pendo starts at Free, with their second plan costing $1000/month and the next plan costing quite a bit more. They have no setup fees or other costs. Sign up here for your free plan now.

Is there a contract?

No. You can cancel anytime. Sign up here.


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